Optimal connectivity configurations to exclude Microsoft Windows XP
Effective
8 April 2014
Clearstream1 customers are reminded that proprietary technical support for the Microsoft Windows XP operating system will cease2.
In these circumstances, Clearstream will not be able to ensure that customers using Windows XP will have a compatible configuration to access our connectivity applications.
Software that is no longer supported by the manufacturer is not considered to be compatible with an appropriate configuration.
Should customers continue to use Windows XP after 8 April 2014, our Connectivity Help Desk will provide assistance on a “best efforts” basis only.
We recommend that all customers use one of Clearstream’s fully tested configurations, which currently include:
- Windows Server 2008 R2 Standard SP1;
- Java SE 7 (JRE) update 45 (32-bit);
- Internet Explorer IE8 8.07601.17514;
- SafeNet Authentication Client 8.2 (if using smartcard).
Customers with other configurations must, in order to receive technical support from us, ensure that they use the minimum (or later) software versions specified by Clearstream but full compatibility cannot be assured. The current minimum requirements are:
- Windows 7 or Windows Server 2003;
- Java SE 6 or 7 (JRE) with any update;
- Internet Explorer 8;
- SafeNet Authentication Client 8.1 SP1 (if using smartcard).
To safeguard processing in the event of system access problems, we strongly recommend that customers have in place a contingency solution that is suitable for the specific connectivity media.
Further information
For further information, customers may consult the Connectivity Help Desk as follows:
- Email: connectlux@clearstream.com
- Telephone: +352 243 38110
or their Relationship Officer.
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1. Clearstream is a registered trademark of Clearstream International, S.A.; Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of Microsoft Corporation in the United States of America and/or other countries; Oracle and Java are registered trademarks of Oracle and/or its affiliates; SafeNet is a registered trademark of SafeNet, Inc. Other names may be trademarks of their respective owners.
2. Detailed information and recommendations from Microsoft regarding the end of support for its Windows XP operating system are available on their website at http://windows.microsoft.com/en-us/windows/lifecycle.
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